Facts and News: IT service metrics

Hypersoft Targets Business-critical Transactional Monitoring of Global Web Services and Clouds

New web metering opportunities reveal key drivers for corporate growth ensuring long-term operational stability

Munich, Germany July 30, 2010

Following the rapid global shift to cloud-based service delivery business models and an ongoing migration to web-based application deployments, Hypersoft has now channeled its effort to the provision of reliable web service metrics for business users and their international clients. Holding a strong belief that service metrics should maintain a hundred percent accuracy rates, be completely comprehendible by ordinary people as well as being discrete, Hypersoft team of international professionals has produced a state-of-the-art technology for automatic remote assessment of distributed web applications.

The one key element of new web monitoring that strongly affects business performance and analysis providing strong positive impact to decision makers is complete transactional metering opportunities from start to finish. Operating just like real users, Hypersoft metrics is being gathered by mimicking common everyday actions linked with web applications usage. Specifically developed to suit different business scenarios such as online banking, health provisioning, shopping or travel services, it swiftly aligns itself to reflect customer primary needs pinpointing on the levels of real-world end-user experience and web application operating robustness.

From now on business professionals and service managers can implement and monitor their service ecosystems focusing on both common and business-critical transactions, enabling conducting proactive analysis of key parts of web portals and clouds. For instance, Hypersoft web metering can offer statistics on generally used services such as how long does it take to log on to CRM applications simultaneously offering a deep insight into complex business-specific transactions vital for the long-term survival (like checking new client records, products selection process and final check-out, tickets order confirmation or requesting service support). No matter how diverse the monitoring needs are the new web metrics is fully adaptable to any type of business transaction, completely retaining end-to-end principle and producing performance statistics in simple to comprehend graphical or topological mappings and high-level dashboards, enabling managers to make correct and justified strategic choices for next business steps.

Hypersoft is proud to be the leader of business service monitoring. Having been aiding global corporations and service providers with accurate and reliable IT service performance statistics for over a decade, it has gained a proven track record of IT metering excellence with strategic business alignment.

Hypersoft Expands Social Network Analysis Environment for Corporate Collaboration Growth

Hypersoft OmniAnalyser™ 2009 delivers the highest levels of corporate collaboration within global networking ecosystems

Munich, Germany June 11, 2010

Hypersoft has substantially enlarged its social network analysis instrumentation for deployment within the most technologically advanced and widely used corporate collaboration platforms. From this day onwards public and private cloud metering capabilities of OmniAnalyser™ reporting package offer corporate decision makers and other IT professionals a strategic framework for analysis of social corporate communication running across Microsoft Exchange 2010 and Lotus Domino environments with platform- and technology-agnostic accent.

Hypersoft social network analysis instrumentation provides an powerful background for corporate restructuring. As an example, OmniAnalyser™ 2009 reporting can identify and arrange corporate communities and their members based on the member type – not only corporate personnel can be seen acting as the driving force behind the closed curtains, but also offices, departments, companies, cities and even countries are checked through and processed informing about the actual collaborative correlation types, informational bottlenecks and key players amongst the organizational units.

Advanced filtering toolbox allows locating, plotting and arranging corporate communities in autonomous manner and within a few mouse clicks, producing a distinct picture on the quality and distribution of collaborative landscape within the organization, no matter how loosely or tightly coupled corporate communities are. Thresholds processing sifts through all corporate traffic, identifying communities and their members basing on relative and absolute traffic ratios and regardless of what sort of community there is within the corporate context; once processed - it will be spotted, analysed and presented to the decision maker in easily comprehendible topological view, displaying vital elements for collaboration improvement and optimization.

The new Social Network Analysis provided with OmniAnalyser™ metering package offers industry professionals an unbiased view on the company’s business roles and processes within the collaboration ecosystem, easily spotting key strategic activities such as who is the actual client account holder and which ones have most networking opportunities, who or what office is the biggest innovation contributor and what business units resolve customer support cases in the most timely manner. Apart from processing automation, filtering and plotting options, professionals now have access to a number of reports that deepen their understanding of corporate communities, and provide insight into community member’s closeness, betweenness and the levels of direct connections to other community members.

State-of-the-art Cloud Performance Metering Launch with Hypersoft Reporting

Growing world-wide need for the provision of reliable business-oriented cloud performance metric has compelled Hypersoft to develop a special technology for making sure clouds are well-connected, robust and are managed in the most optimal fashion

Munich, Germany May 11, 2010

A decade long history of providing business service management metrics for global service operators has given Hypersoft a powerful back-up and expertise to apply its know-how and state-of-the-art technology to newly emerging and existing cloud environments. Uniquely positioning itself as the only company that offers metering solutions which reflect on business processes execution from the customer’s view, Hypersoft now offers service analysis packages specifically developed to target and optimize cloud environments quality and assess their global performance in a distributed end-to-end manner.

Focusing on metrics gathering discreetness and full automation, Hypersoft’s OmniAnalyser™ and OmniContext™ reporting packages non-intrusively collect cloud health data reliably delivering statistics to business professionals and corporate clients. Due to distant service probing capabilities any type of cloud can be measured and analysed irrespective of their type, size, the level of complexity and global dispersion – cloud service performance at Hypersoft Demo Metrics Portal, which is available for viewing in the real-time manner proves the merits of remote service analysis and its usefulness for strategic decision making process.

Hypersoft has now successfully applied and enhanced its transactional monitoring technology to global cloud ecosystems. Concentrating on business transaction as being the only true and reliable KPI for cloud service quality estimation and analysis Hypersoft has expanded its area of expertise to deliver companies and managed service providers operating with public, hybrid and private clouds an all-round picture of business processes that is user-centric, fully traceable and verifiable. Every type metrics mirroring on user interaction with cloud servicing environment, whether it is SaaS, PaaS or IaaS based retains levels of complete accuracy and full aggregation, meaning that all underlying cloud processes can be turned into meaningful business indicators used by customers and IT professionals.

Cloud operators now proactively manage service quality through modeling of actual user actions and monitoring cloud service responsiveness to daily service requests. Useful for a great variety of cloud operating scenarios, this sort of metering provides continuous picture of service quality, enabling spotting and correcting troubled areas of cloud ecosystem before clients have a chance of experiencing significant quality downgrade. As an additional metering example, Hypersoft metrics now collects cloud CPU usage statistics for different corporate clients, automatically aggregating usage data and transforming it for billing purposes, while simultaneously retaining full auditing accuracy.

Hypersoft Information Systems is the only provider of cloud services metrics which concentrates on strategic long-run management of complex cloud installations and their continuous improvement in regards to raising business challenges. Comprehensive service-focused statistics which is directly linked to business transaction and perception of service quality from end-user perspective in end-to-end manner provides a powerful analysis framework for corporate decision makers and other IT professionals to help stay focused on strategic business goals. Automated data gathering, processing and reports.

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