This section offers different scenarios for guaranteeing your OmniAnalyser™ and OmniContext™ deployments are operating efficiently and in a reliable manner. After you are logged in, you will be able to perform actions such as:

• See your account information and details of our product specialist responsible for managing your account.

• View the status information on all customer support cases for your company.

• Download the latest documentation, hot-fixes and other materials that will help you to resolve any existing issues.

• Upload logs, reports and files for our customer support professionals to analyse.

• Search through the existing knowledge base of support-related issues.

Our customer support makes every effort to resolve any issues as quickly as possible to guarantee you maintain and improve the business value of the collected IT service management metrics.