software for business service management

Developed by a pioneer in integrated end-to-end analysis of transaction-based services, OmniAnalyser™ is the industry’s most powerful cross-platform solution for IT service management. It provides enterprise customers with numerous customizable metrics and reports covering a wide range of IT services, easy-to-read dashboards for quick manager's overview, instant alerting, thus ensuring volumes, quality, and financial management of IT.

With its unique architecture OmniAnalyser™ is the only solution that is capable to deliver a homogeneous view of IT services across multiple applications and technologies. It is scalable from simple to extremely complex and large infrastructures. OmniAnalyser™ supports a vast range of common IT services and is able to produce metrics for business users as well as detailed drill-down information on individual transactions.

Teamed with OmniContext™, another Hypersoft product, OmniAnalyser™ gains in strength and functionality becoming able to collect raw transaction data from an unsurpassed variety of data sources, which enables reporting and analysis of virtually any relevant service or application.

  • Easy-to-understand Key Performance Indicators

    Important decisions on IT services are made on the basis of business values. Being able to understand the presented metrics is a key to assessing the value and to successful IT problems resolving and investment.

    Hypersoft OmniAnalyser™ offers hundreds of customizable reports allowing viewing and analyzing the enterprise IT infrastructure on all levels of detail. These reports are presented to business users in simple, easy-to-read tables, graphical or topological reportsand dashboards, visualizing the key performance indicators in an easy-to-understand form.
  • Business Relevant Metrics

    In order to reliably manage the service delivery processes, organizations need high quality information on the status and trends of service levels, as well as auditable data on the consumption volumes of IT services by their business users.

    Hypersoft OmniAnalyser™ provides business users with credible, business relevant metrics, helping to assess and improve the business performance. The metrics presented by OmniAnalyser™ make possible the effective aligning of day-to-day activities with the strategic imperatives of the enterprise.


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