software for business service management


 

The state-of-the-art OmniContext™ technology makes business services and processes transparent and manageable through automated transaction analysis, monitoring, and service quality metering. It makes performance measurable and predictable and allows for optimizing costs allocation.

Applications of OmniContext™ include:
Business Service Management   IT-Business Alignment and Link of IT to Business Value
   

OmniContext™ functions include collecting and publishing quality and consumption data for a large selection of enterprise IT and IT-based business services. A unique feature of OmniContext™ functionality is the ability to work with individual synthetic transactions across different platforms. This enables meaningful metrics, which correspond to the business value of the analysed applications.

OmniContext™ monitors and analyzes service consumption, costs, end-to-end transaction performance and ultimate service efficiency. In addition to that, OmniContext™ identifies unused or seldom used resources and helps build models of efficient service operation and delivery.

OmniContext™ is also able to work with self-developed in-house applications.

 

IT is regarded as one of multi-purpose business inputs with commensurable value. OmniContext™ provides comprehensive IT metrics, formalizes service model and determines dependencies between business priorities and enterprise IT costs, quality and consumption.

Comparative analysis allows determining more and less productive service consumers which permits to re-allocate existing or future resources the most efficiently

   
OmniContext™ as Middleware
        Multiplatform OmniContext™ gathers data from differently formatted sources all over the organizations, over firewalls and organizational boundaries and puts it into a single SQL database. The processing output — database, CSV, XML — can be transferred to many other applications. Thus, OmniContext™ enables use of original data that otherwise would not be accessed.
         
  Control and Optimization.
Corporate Knowledge Delivery
  OmniContext™ as a Productive Asset  
   
OmniContext™ processes differently formatted data stored in decentralized locations, investigates communication and service consumption patterns, identifies related objects and reports on enterprise knowledge assets.

Hypersoft solution makes business services and projects transparent and manageable through universal automated transaction analysis, monitoring, and service quality metering. Optimization, or finding the most advantageous delivery model, is enabled through analyzing correlation between combinations of different input factors and business-relevant output.
  Having unique data collection and processing capacity, OmniContext™ can accomplish a variety of productive tasks such as billing, data transformation, defining custom indicators etc.

OmniContext™ value is the ability to work with large data volumes, and to accomplish the most complex operation sets for distributed data sources, in particular SQL databases. Another advantage is its capacity of applying user-specified logic to data processing.

When business information comes in large volumes from different sites and on changing basis, adaptive automated approach assures long-term system integrity and system ability to be optimized and refocused in accordance with current business requirements.
    The unique capabilities OmniContext™ are based on a number of innovative techniques incorporated in the product. Some of them include:

1. Universal input mechanisms through distributed data collection and processing and support for the widest range of data sources.
2.   Universal delivery procedures through consistent usage of industry-standard interfaces, such as XML, HTTP, and e-mail transport.
3.    Sustainability through adaptive analysis in relation to business and technology changes, such as new configurations, unique and non-standard business processes, in-house applications.

    OmniContext™ methodology is transaction-based, i.e. information about single original transaction forms basis for investigations of any higher level. Furthemore, OmniContext is the only application that re-constructs full transaction histories across multiple systems and platforms. This methodology gives, before all:
   

exact and auditable information. Analysis is based on data about original transactions and not on the information estimated, evaluated or concluded from other indicators, which provides for absolute reliability and accuracy
   
 
   

an option of applying user-specific analysis logic
    easily re-structured presentation modes. Complex indicators allow drill-down to their simple components.  

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