software for business service management


OmniContext’s state-of-the-art technology enables aligning information technology with business priorities by introducing a universal analytical framework for information services and assets.

The set of logical, consecutive and regular service management procedures transform ad-hoc and reactive operations into systematic, reliable, and proactive decision-making. The results are predictable performance, optimal resource allocation, time savings in ongoing operations, as well as streamlining the service contracts.

OmniContext™ collects and publishes business-critical delivery indicators for unique, in-house and custom IT services.

Hypersoft’s Unique Technology Ensures High Return on Investment:

  • All in One Solution

    Due to its distributed architecture, multiplatform OmniContext™ gathers data from differently formatted sources all over the organizations, across firewalls and organizational boundaries. Thus, one highly automated solution covers the data on entire systems or their disintegrated parts.
  • Transaction Integration

    OmniContext™ can integrate data related to the same transaction from various systems and their components. In this way the complete end-to-end transaction analysis  becomes possible even in extremely complex and heterogeneous deployment scenarios.
  • Accommodating New Challenges

    Both IT and business technology move headlong forward and service management is required to be compatible with more and more new systems and software, as well as new business processes, to accomplish the tasks that it has “never seen before”. OmniContext™ works with such processes and tasks due to its flexible analytical core and generic data collection components. No matter what new challenges arise, there is a possibility to set a new logic for OmniContext™ and to resolve a previously unknown task.

  • High Automation Degree

    High automation degree and optimised long-term operation procedures result in savings on time and labor costs.

Besides, Hypersoft OmniContext™ offers some substantial extra benefits.

OmniContext™ can gather and process business data and provide with analysis results not only users but other applications as well to conduct further analysis or processes such as billing.

OmniContext™ allows the user to define own logic for data processing and get the indicators focused on the user’s specific business needs.

 

© Hypersoft Informationssysteme GmbH, 1998 - 2010